Subscription, Cancellation & Refund Policy

1. Plans and prices

Viresto offers monthly and annual plans shown on the Pricing page, priced and billed in US dollars (USD). The final price, billing interval, and applicable fees or taxes are displayed before confirmation. A price increase will not affect a current paid period, and appropriate notice will be given before it affects a future renewal.

2. Free trial

An eligible new office receives a 14-day free trial with Pro-level features, no card required, under the plan shown at registration. The trial becomes paid only after a plan is selected and payment is completed at checkout. When the trial ends without an active subscription, access is limited to the subscription page, account settings, and sign-out until the office subscribes. Office data is kept and is not deleted because a trial ended. Full access returns as soon as payment completes.

3. Payment and renewal

Platform subscriptions are paid electronically in US dollars through our payment provider, Polar (polar.sh), and are also subject to its security and operational terms. Viresto does not store complete card details. A subscription renews automatically only where the order screen clearly states this and the customer expressly agrees, using the selected billing interval.

Platform subscriptions are not accepted by CliQ, bank transfer, or any other manual payment. This does not cover the invoices and payments an office records for its own clients inside Viresto, which are separate from the platform subscription.

4. Plan changes

Upgrades and downgrades can be requested from the subscription page. Price, limits, and timing effects are shown before confirmation. An upgrade may begin immediately with an appropriate adjustment, while a downgrade normally starts next period to avoid sudden feature loss. Usage above the new plan's limits must be reduced before the change or access may remain restricted as disclosed.

5. Cancellation

Renewal can be cancelled through subscription settings or by emailing support@aquatechagency.com. Unless the order states otherwise, cancellation stops the next renewal and paid access continues until the end of the current period. Cancellation does not automatically delete office data; export or closure can be requested under the Privacy Policy.

Cancellation should be submitted before the renewal date. If renewal has already completed, the request is handled under the refund section below.

6. Failed or overdue payment

If a payment fails or is reversed, we will attempt to notify the office administrator and provide a reasonable opportunity to update payment or settle the amount. The service may become read-only or paid features may be suspended until resolution. Data is not immediately deleted because of a single failed payment.

7. Refunds

Refund requests should be sent to support@aquatechagency.com and include the account email, transaction reference, and reason, without sending sensitive card data. Approved refunds are returned to the original payment method where possible. Timing depends on the payment provider and bank and will be communicated during processing.

• A first paid charge may be refunded when requested within 7 calendar days of purchase if the account has not materially used the service or consumed substantial paid resources.
• Duplicate, unauthorised, technically incorrect, or undelivered-service charges caused by Viresto are reviewed and approved refunds are issued according to the circumstances.
• Previous, substantially consumed, or renewed periods are normally non-refundable after the period starts unless required by law, a material defect is established, or an exception is approved.
• This policy does not limit any repair, replacement, refund, or other right granted by consumer-protection or other mandatory law.

8. Payment disputes

Please contact support@aquatechagency.com first about an unrecognised charge or service dispute so we can investigate and provide relevant records. This does not restrict rights with a bank or payment provider, but a dispute must not be used to reclaim a service that was legitimately used.

9. Policy changes

This policy may be updated when the payment provider or billing mechanics change. A material change will not retroactively alter a completed paid period. The effective date will be shown and appropriate notice will be provided before future renewals are affected.